FAQ (Frequently Asked Questions)

Category: Main -> Questions to Ask Your Web Server and Email Server Support

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Questions
Can your Internet connection handle the upload traffic for a Server? Can the Internet reach you through more than one network connection through more than one network provider? Will you have 24x7 support for hardware and software issues? How much will it cost? Can you always reach support, day or night, weekend or holiday? How much will it cost? What maintenance will be performed on the server? How often? What time of day are scheduled outages? How much will it cost? How will your web designers update your website? Does your server have automatic power backup in the event of power failure? How are hardware and software failures detected? How quick is the support response? How much will it cost? How often are backups made? Are the restorations tested? How often? How long are archives stored? Do you have business data like customer privacy, credit card information, or HR records on the server or on servers connected in any way to your email or web server? Does your support periodically read industry news for software vulnerabilities and update the software? How much does that cost? Have all non-critical ports and services been turned off on the server? Are old and new exploits, viruses, and Trojan horses filtered out by the firewall? Does your ISP Terms of Service agreement allow you to host a public web or email server? If not, how much will the upgrade cost?

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