Hardware and Operating System failures can only be repaired when technicians can access the server hardware. Hardware and software failures can only be addressed if support knows the error occurred.

We have internal and external monitors for all AthensGuy.com services. We respond as soon as we are aware of problems be it day, night, weekday, weekend or holiday. From 09/2004 to today we had less than 8 hours of outages per year (including early morning scheduled maintenances). That's 99.9% uptime.   [ Read more ]

Be aware of how your hosting and Internet providers classify "outages". Most scrub (or erase) recorded outage time during scheduled maintenance. So what they're saying is as long as they knew about the outage in advance, it doesn't count against them. Will your customers be so lenient on your downtime?


Are they even telling the truth?