Hardware and Operating System failures can only be repaired when technicians can access the server hardware. Hardware and software failures can only be addressed if support knows the error occurred.

We have internal and external monitors for all AthensGuy.com services. We respond as soon as we are aware of problems be it day, night, weekday, weekend or holiday. From the year 09/2004 to 09/2005 we had less than 8 hours of outages (including scheduled maintenances). That's 99.9% uptime.

Be aware of how your hosting and Internet providers classify "outages". Many scrub outage time during scheduled maintenance. Since there is no universal definition for "scheduled maintenance" it is possible to have 8 hour outage windows every week.