Flexible Hosting Limits: We never impose limits or disable any web hosting or email services bases on exceeding these soft limits. If your account goes over for only a couple of months then we won't bother you and won't charge you for it. If your account exceeds any limits on a consistant basis, we will review it and identify the cause. We will then talk to you personally and discuss the options. Many times overuse is the result of robot spamming or web resource hijacking.
In four years, we have had only one customer whose email usage and website visitor growth justified a rate increase. Because this development represented a growth in their business, they had no problem with the reasonable price adjustment.